🔄 Replacements
0Total
0Not in System
0Upload in Progress
0FTP Failed
0File on FTP
0Cutting Done
0QC Done
0Label Pending
0Packed
0Shipped
Replacement
Created
Orig. Date
Original
Customer
Reason
#
Pipeline
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Actions
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0Total
0Not in System
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⚠️ Report Issue
Customer
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Items
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Order Date
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Stage
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SKU
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Products
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📁 How to bring the file(s) into this batch?
Step 1 — Which item(s) have the issue?
⚡ Partial reprint — only selected item's file(s) will be uploaded
Step 2 — Select issue type
🧴
Lamination (Cover)
✂️
Cutting Issue
🎨
Print Issue (File/Color)
💥
Damage (Cover)
🛠️
Damage (PUR)
📄
Inside Page Print
🖨️
Print Issue (Customer)
Step 3 — Which side(s) of the photobook?
📕
Cover only
Reprint cover PDF only
📄
Inside only
Reprint pages PDF only
📕📄
Both
Reprint cover + pages
Step 4 — Upload PDF(s)
📋 Submission progress
Creates PIID-ODDG… then uploads PDFs. Keep this page open only while files upload to cloud — FTP transfer continues on the server after that.
PIID
Original Order
Orig. Date
Created
Customer
Issue Type
Pipeline
Status
Actions
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All
Flagged
Active
Sent to production
Closed
Updated
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Order ID
Customer
Orig. Date
Stage
Assigned
Conversation
Source
BOID
Updated
Actions
Loading blank cases…
0Total
0Not in System
0Upload in Progress
0FTP Failed
0Offline file ready
0Cutting Done
0QC Done
0Label Pending
0Packed
0Shipped
Created
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📝 Drafts (in-progress) — 0
Draft ID
Created
Original
Customer
Items
FTP
Status
Actions
No drafts yet
✅ Created Blank Order Issues
BOID
Original Order
Orig. Date
Created
Customer
Offline file
Pipeline
Status
Actions
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All
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In progress
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Request date
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ID
Order
Orig. Date
Track
Customer
Type
Status
Deliver by
Assigned
Convo
Updated
Actions
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All
Open
Contacting
Resolved
Closed
Updated
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Case ID
Order
Orig. Date
Track
Customer
Type
Status
Notes
Assigned
Updated
Actions
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Track returned books from RTO orders (auto-added when an RTO case is saved). Use + Add row for older returns.
All
Awaiting book
Book received
Orig. Date
Order ID
New address
Ship
Master SKU
Qty
Received
Next action
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